T&C End of Tenancy cleaning | Target London Copy

General Terms & Conditions for End of Tenancy Cleaning

1.1 Please note we do not un-block drains.
1.2 Price quoted is based on one single fridge freezer and one single oven. Larger appliances will incur a further cost to clean.
1.3 Payment: 72hrs after the cleaning is done,, on the cleaning day , a full payment will be placed on hold( NOT charges )on the same credit card that was used to pay the deposit, this hold will be released/refunded if the customer pay cash the balance to the cleaners,if customer wish to pay by credit card? then this hold will be captured ( charged) 72hrs after the cleaning is done( we DO not charge in advance like others ). Paid invoice will be emailed to you( Please check your spam/junk mail, as its often goes there, or we will be morethan happy to re-email it to you,-just asked us- )
1.4 Prices are based on normal ( typical ) size properties.( if your property is over typical size? please let us know). example,a penthouse, multi floors properties, oversize windows, over size bathrooms, etc.... .
1.5 The quote price is based on the info you provided initially ( quote form/phone info), however, its your responsibility to inform us if you want anything extra in addition to your original request, at an extra cost, depend on items you want to clean. example( external windows are extra charges, blinds are extra charges, mould cleaning is extra charges,etc.. please refer to our End of tenancy cleaning check list for standards cleaning list)
1.6 Our 72h guarantee for move out cleaning in London is available only when your property is free of any tenants ( people living in the property ) We need to be the last people to leave before the actual inventory check is conducted.
1.7 72 hrs Guarantee: Please make sure to report within 72 hrs of the cleaning day, by email, we only accept emails within 72 hrs of the cleaning time/day. any feedback after 72hrs will be void and we held no responsibility.

3.2 Cancellations/ Date/Time changes.

Please let us 48hrs in advance/ before cleaning take place, failing to do so, will result of loosing your deposit
Cancellation less than 24hrs will result in £90 penalty on top of your deposit, we had to hold a team for your job until last minute, that team could have taken other jobs, but it was locked with your job, now this team is jobless!

3.3 Complaints and Cleaning Guarantee

3.1 All services shall be deemed to have been carried out to the Customer’s satisfaction unless written notice is received by the Company ( by email )with details of the complaint within 72 hours of the work being completed. We will fully investigate any complaint and re-clean any areas in questions /attempt to resolve it in a professional and timely manner.
3.2 The Customer agrees to allow the Company back to re-clean and inspect any disputed areas/items before arranging a third party to carry out services or refusing to pay for the service.
3.3 If access is denied for a re clean we are not liable for any costs associated with not being granted permission to reenter the property and carry out the re clean.
3.4 Our cleaning guarantee applies for 72 hrs from when the cleaning was completed. Any complaints after this time may not be considered.
3.5 We cannot guarantee our End of Tenancy Cleaning service when people or personal possessions are still present in the property during or after the time of the cleaning.
3.6 Fridges and Freezers should be emptied and defrosted prior to our arrival and turned off so we can clean them. We will not be liable for cleaning freezers which have not been defrosted and reserve the right to return to re clean the property for this reason alone.
3.7 We will do our best to make sure your appliances are cleaned to a high standard. However, if they have not been cleaned since they were purchased regrettably we will not be liable for ingrained dirt that cannot be removed using chemicals.
3.8 We cannot guarantee the removal of pet odors or cigarette smoke during the cleaning and will not be liable for any deductions for this.
3.9 Damages, We are covered by a 2 million pound insurance, ( in the unlikely event you believe a damage was done by our professionals? You must email us within 24hrs of our team leaving the property- no claim of damage shall be accepted if you inform us later than 24hrs ).
3.10 We will be gladly to facilitate claims by acting as a middleman between customer and the cleaning professional, you will need to submit hard evidence to prove the damage was done by our cleaners, in form of either a email confirming that our cleaners admitting damage at cleaner fault, or in form of Video or picture showing the act of damage, for example, a cleaner dropping a light bulb while working, or a cleaner damaging the extractor fan while cleaning, or pouring bleach on hard surface,etc....
3.11 Please note its the customer responsibility to obtain our service at the end of their rental terms and just before the check out inspection in order to secure your 72hrs Guaranteed. in the event you order a check out inspection well after your end of tenancy cleaning or your agent/landlord did not do the check out report within a day from your cleaning, you might lose your 72hrs guaranteed.
examples: customer instruct us to clean on March 10th, check out inspection & check out report issued/email to customer and then customer must email the report/or at least inform US of any problems within 72hrs of the cleaning day. any delays will be void the 72hrs guaranteed.

4. Carpet and Upholstery Cleaning

1 The Company shall not be liable for the shrinkage of carpets as a result of poor fitting.
2 The Company is not liable for any wear or discoloration of fabric that becomes more notable once dirt is removed.
4 We shall not be responsible for any damage caused as a result of the Customer placing furniture on a carpet which has not completely dried.
5 The Company cannot guarantee the removal of preexisting stains and/or any discolouration of the carpet
6 Please notify us at the time of booking if your carpet is a natural pile e.g. wool or hessian
7 The Customer shall be responsible for the removal of all furniture, goods and breakables for the purpose of cleaning. The Company will not accept responsibility for any damage caused to furniture, goods or chattels not removed by the Customer unless damage has occurred as a direct result of negligence or lack of care on the part of the Company or its servants.
9 We will endeavour to note, identify and remove all spots and stains requiring treatment, however the entire removal of some spots and stains are not guaranteed due to the staining properties of the products i.e. tannin, rust, DIY spotting agents etcetera.
10 Liability cannot be accepted for color run or migration due to manufacturers using non-color fast dyes or markers in frames, trimmings, padding, stuffing, piping sewing threads, linings and valances.